Case Studies

Speech bubbles containing different languages

Lost in Translation 

Clear communication is vital for project success, but you can increase your chances further by adopting the KISS (Keep it Simple, Stupid!) approach. Focusing on the simplest use cases initially and only adding complexity where it’s needed will give you a faster return on your investment faster and the practical understanding required for informed decision-making.


Keeping your eyes on the prize

Find out how I helped a multinational company increase customer registration and processing time by streamlining their customer experience journey.


Brace for Impact

Why staff engagement and buy-in can be as important as customer satisfaction when it comes to project success.


Updated 07/10/2024